Terms of Service
Last Updated: January 14, 2025
1. Acceptance of Terms
By creating an account and using Crush.lu ("the Platform," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform.
2. Eligibility
You must be at least 18 years old to use Crush.lu. By creating an account, you represent and warrant that:
- You are at least 18 years of age
- You are legally able to enter into a binding contract
- You are not prohibited from using the Platform under Luxembourg or EU law
- You will comply with these Terms and all applicable laws
3. Account Registration and Security
3.1 Account Creation
- You must provide accurate, current, and complete information during registration
- You may register via email/password or social login (Facebook)
- Each person may only create one account
- You are responsible for maintaining the confidentiality of your password
3.2 Profile Approval
All profiles are reviewed by our Crush Coaches before approval. We reserve the right to:
- Request revisions to your profile
- Reject profiles that violate our community standards
- Require a screening call before profile activation
4. User Conduct and Community Standards
You agree not to:
- Misrepresent: Use false information, impersonate others, or create fake profiles
- Harass: Engage in harassment, bullying, or abusive behavior toward other users
- Discriminate: Discriminate based on race, ethnicity, religion, gender, sexual orientation, or disability
- Spam: Send unsolicited promotional content or spam
- Solicit: Request money or financial information from other users
- Violate Privacy: Share private information of other users without consent
- Illegal Activity: Use the Platform for any illegal purpose
- Scraping: Use automated tools to scrape or collect user data
5. Content Guidelines
5.1 Profile Content
Your profile photos and bio must:
- Be appropriate and non-explicit
- Accurately represent you
- Be recent (taken within the last year)
- Not include contact information (email, phone, social media handles)
- Not promote products, services, or other platforms
5.2 Prohibited Content
You may not post content that:
- Contains nudity or sexually explicit material
- Depicts violence, illegal drugs, or weapons
- Promotes hate speech or violence
- Infringes on intellectual property rights
- Contains minors (anyone under 18)
6. Events and Meetups
6.1 Event Registration
- Only approved profiles can register for events
- Registration is subject to availability and may be waitlisted
- You must attend events you register for or cancel in advance
- Repeated no-shows may result in account restrictions
6.2 Event Conduct
- Treat all attendees with respect and courtesy
- Follow event rules and coach instructions
- Do not pressure others for contact information
- Report any inappropriate behavior to Crush Coaches immediately
7. Coach-Facilitated Connections
After attending an event, you may request connections with other attendees:
- All connections are facilitated by Crush Coaches for safety
- Both parties must consent before contact information is shared
- Coaches may review connection requests and messages
- Respecting boundaries is mandatory - "no" means no
8. Payment and Fees
- Some events may require a registration fee
- Fees are clearly displayed before registration
- Payment is processed securely through our payment provider
- Refunds are subject to our cancellation policy
9. Intellectual Property
9.1 Your Content
You retain ownership of content you post (photos, bio, messages). By posting content, you grant Crush.lu:
- A worldwide, non-exclusive license to use, display, and distribute your content on the Platform
- Permission to use anonymized profile data for marketing and promotional purposes
9.2 Our Content
The Crush.lu name, logo, design, and functionality are owned by us and protected by intellectual property laws. You may not copy, reproduce, or distribute our content without permission.
10. Privacy and Data Protection
Your use of Crush.lu is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.
11. Disclaimers and Limitations of Liability
11.1 No Guarantees
Crush.lu is provided "as is" without warranties of any kind. We do not guarantee:
- That you will meet compatible partners or form relationships
- The accuracy of information provided by other users
- Uninterrupted or error-free service
- That the Platform is free from viruses or harmful components
11.2 User Safety
While we review profiles and facilitate connections, we cannot guarantee the conduct of users:
- Always meet in public places for first meetings
- Trust your instincts and prioritize your safety
- Report suspicious behavior to coaches immediately
- We are not responsible for offline interactions between users
11.3 Limitation of Liability
To the fullest extent permitted by law, Crush.lu and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Platform.
12. Account Termination
12.1 Termination by You
You may delete your account at any time through your account settings or by requesting data deletion.
12.2 Termination by Us
We reserve the right to suspend or terminate your account if you:
- Violate these Terms of Service
- Engage in fraudulent or illegal activity
- Pose a safety risk to other users
- Repeatedly receive complaints from other users
13. Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of Luxembourg and the European Union.
13.2 Disputes
If you have a complaint, please contact us at support@crush.lu. We will make reasonable efforts to resolve the issue amicably. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Luxembourg.
14. Changes to Terms
We may update these Terms from time to time. We will notify you of significant changes by:
- Posting the updated Terms on this page with a new "Last Updated" date
- Sending an email notification to your registered email address
- Requiring your acceptance of new terms before continued use
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Contact Information
For questions about these Terms, please contact us:
- Email: legal@crush.lu
- Support: support@crush.lu
- Address: Crush.lu, Luxembourg
By using Crush.lu, you agree to these Terms of Service and our Privacy Policy.
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